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Website Support

How to navigate and use Digital Branch to find what you need

Website FAQs

Account Management

If you are already an ADI customer, employees at your company who need an online account with ADI should fill out the Online Account Registration form. If you are not an ADI customer yet, you will need to fill out the New Customer form.

After creating an online account, your employees will have access to a variety of online account benefits.
To manage your business in a sub-account, you must change your default location under "My Account." This option is available in every one of your account management screens.
On the sign-in page for My Account, click on “Forgot your user name or password?” under the Sign In button, and continue through the process for recovering your user name or password.
Not all ADI accounts will have access to every functionality or capability on the website. Requests to change your level of access must come from the business owner, company administrator, or the person who first registered to become a customer with ADI.


Our reorder function is a quick and easy way for you to locate and reorder recently purchased products on your account. You can find this by going into "My Account" and clicking ‘Recently Purchased’ under ‘Ordering Tools.’
You will receive an order confirmation email as soon as you place an order on the website. Most in-stock products leave our facilities within one day; special order items will have to be shipped from vendor facilities and may take longer to ship. We will send you another email with tracking information once your order has shipped.
In addition to receiving order and shipping notifications by email, you can check tracking for your orders within My Account. Go to Order History and click on an order number. If the order has shipped, you will see the Tracking Number button at the bottom of the page.


From My Account, U.S. customers who have access to account order history can go to a past shipped order and click on the Return Products button. Then, choose the item(s) you wish to return and select the reason for return (either credit – new, credit – defective, exchange – defective or repair). You will then be directed to fill out a form to complete the return before receiving a UPS shipping label. There is a flat fee of $10 for the first 60-pound carton that you return and $5 for each additional carton. The fee will be billed to your account separately.

See more about online returns.
Customers can see their returns by going to My Account > Return Status. Once a return has been received and processed in our system, your return will be marked as accepted or rejected.
Not all ADI accounts will have access to every functionality or capability on the website. If you would like to change your level of access, please contact the representative at your company responsible for changing access capabilities.

Making Payments

Sign into your ADI account on the Digital Branch. Select your open invoices and add any credits available to process your payment. Then go to "Payment Recap" and select the payment method of your choice.

If you don't have a bank account on file or if you wish to add a new bank account, see this video, "How to Make Online Payments on Invoices," for detailed instructions.

Please contact your credit representative if you need assistance or if there are any discrepancies in what you have been charged.

Finding Products

Customers can see what’s in stock at their local branch by navigating to the sidebar and filtering what's “In Stock” and “In My Branch” under “Availability”.
We continuously work to make searching for products on our site as simple and easy as possible. See our Search Best Practices page to get tips on how to best find the products you need.

Additional Help

We offer a number of website support options. For logged-in customers, you can chat with one of our agents, Monday through Friday between 8 a.m. and 7 p.m. ET. In addition, all customers can contact our phone support teams. For Website Support, call 1.877.228.6739. For Systems Design, call 1.800.234.7971.
Our chat agents can resolve general inquiries, account management issues and questions about order tracking. Other questions, including those related to credit, change of address, ordering and detailed product information, may be directed to the appropriate team within ADI or to your local ADI branch.

Customer Support

Website Support: 1.877.228.6739
Systems Design: 1.800.234.7971

Website How-to Videos

Learn how to use the Digital Branch to manage your account, place orders and more.

Online Account Benefits

For more than 25 years, ADI has been the leading security and low-voltage distributor professionals rely on.

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