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    Website Support

    How to navigate and use the Digital Branch to find what you need
     

         

        ADI’s e-commerce website, known as the Digital Branch, enables customers to improve efficiency and reduce costs. Learn how to use the Digital Branch to manage your account, place orders and more.

         

        Website How-to Videos

        Converting Quotes to Orders

        Check Local Product Inventory Levels

        Product Display Page Sneak Peek

        Explore Our Redesigned Category Pages

        Using the New Expanded Product Menu

        Using the Search Bar

        Global Navigation

        How to Make an Online Payment

        Additional Website FAQs

        Employees at your company who need an online account with ADI should fill out the Online Account Registration form. This will give them access to various online account benefits.
        Customers can see what’s in stock at their local branch by clicking Shop My Branch on the righthand side in the navigation bar. This featureis the easiest and most convenient way for customers to have instant access to best-selling products in-stock, see what’s on sale and easily find the products most frequently purchased.
        From the popup window that appears after clicking the Sign In icon in the navigation bar, click on “Forgot your username or password?” under the Sign In button, and continue through the process for recovering your username or password.
        You can reorder past purchases by going to Recently Purchased in your account menu. This function is an easy way to see items you’ve purchased in the past and quickly add those items to your cart.
        You will receive an order confirmation email as soon as you place an order on the website. Most in-stock products leave our facilities within one day; special order items will have to be shipped from vendor facilities and may take longer to ship. We will send you another email with tracking information once your order has shipped.
        In addition to receiving order and shipping notifications by email, you can check tracking for your orders within My Account. Go to Order History and click on an order number. If the order has shipped, you will see the Tracking Number button at the bottom of the page.
        Not all ADI accounts will have access to every functionality or capability on the website. If you would like to change your level of access, please contact the representative at your company responsible for changing access capabilities.
        Not all ADI accounts will have access to every functionality or capability on the website. If you would like to change your level of access, please contact the representative at your company responsible for changing access capabilities.
        Your session will time out after four hours of inactivity.
        Sign into your ADI account on the Digital Branch and go to Invoices in the account menu. Click on the open invoice you want to pay, and use the bank you have on file to make a payment.

        If you don't have your bank account linked yet, see the video above, "How to Make an Online Payment," for detailed instructions.