ADI + Staub Integration

You can continue to work with your Staub contact. If there’s a change, we’ll notify you directly. Both the Staub and ADI teams are available to support you during this transition.

If you need support purchasing from ADI, please email us at [email protected].

• General Inquiries Email: [email protected]
• Existing order questions/order status questions: [email protected]
• To place an order: [email protected]

As part of bringing the Staub and ADI organizations together, Staub will transition all business operations to ADI on May 4, 2026. This includes point of purchase, product information, tech support, accounting, website access, account management, and more.

You’ll have access to a broader set of products and local product availability through ADI. This includes adiglobaldistribution.com.ca, the ADI store network, and sales and support team members.

The last day to place orders at Staub is April 30, 2026, at 5 p.m. ET.

You will be able to activate your ADI account, which we have set up for you, after March 30, 2026. We encourage you to activate your ADI account and begin exploring the product catalog, digital tools, and services and solutions ADI has to offer. If you are currently shopping at ADI, you can continue to purchase through ADI as usual.

You can continue to work with your current support and sales teams. Both Staub and ADI teams are here to support you through this transition.

No. A pre-approved account has been created for you using your Staub account information. Please DO NOT use the standard ADI sign-up process, as this may delay your access. ADI account activation instructions were sent to you via email. If you are having trouble locating that email, please contact us at [email protected] for assistance.

None! Your account information has been pre-populated with the necessary information from your Staub account. All you need to do is activate your ADI account by resetting your password. If additional details are needed from you, our team will reach out.

Please forward all tax certificates to [email protected], along with your ADI customer account number.

Easy! Use the online registration form that can be found HERE.

Your ADI store information is listed in your account dashboard on the ADI website. You can also use the store locator, which can be found here.

On the sign-in page for “My Account” on adiglobal.com/ca, select “Forgot username or password” under the sign-in button. If you continue to experience issues, please call 800-545-6776 or email [email protected] for additional support.

To learn more, visit the links below:

• ADI Terms & Conditions
• ADI Privacy Policy

• Add additional users: Sign on to adiglobaldistribution.ca → view your account dashboard → click “add a new user” under the account settings.
• Change the main contact on your ADI account: call our credit team at 800-545-6776 or email [email protected].

Sign in to your ADI account to view your terms and credit information. If you have questions regarding your terms, reach out to [email protected] for more information.

Yes, you can pay invoices online. Learn more here.

Account information can be found on the ADI website (adiglobaldistribution.ca) under the account dashboard dropdown. The account dashboard includes information such as your account settings, order information, return information, and more.

Yes. All brand authorizations that were active at Staub have been moved to your ADI account. For more details or questions specific to your brand authorizations, please reach out to your sales rep or [email protected].

ADI accepts returns for credit on the customer’s account for new, unopened products within 30 days of purchase. Products must be in their original package and in new condition. For more information on additional return policies, please visit our return page here. ADI will honor Staub’s 60-day return policy for all purchases made through April 30, 2026. For these returns, customers will receive a credit on their open balance with Staub, unless the credit exceeds their balance. At that time, any remaining credit will be transferred to the customer’s ADI account. All purchases made on or after May 1 will fall under ADI’s standard returns policy.

Returns on purchases made through Staub prior to May 1, 2026, will be processed through Staub. Returns after April 30, 2026, will be processed through ADI. For more information on ADI’s return policies and processes, click HERE.

No, any open credits at Staub will not be transferred to ADI. Staub credits should be used before April 30, 2026, the last day to make a purchase at Staub.

Product warranties will be honored by ADI after April 30, 2026. Warranty dates will be based on the purchase date from Staub.

Yes. All orders not shipped out by 5 p.m. on Friday, May 1, 2026 will be transferred to ADI for fulfillment.

Your ADI account must be in good standing with accounting to use a credit on your account. The credit can be used for future invoices or orders at ADI.

No, open invoices will not be transferred to ADI for payment and should be paid at Staub.

You will remit payment to Staub for all orders fulfilled through Staub, including those placed up to and through April 30, 2026 at 5 p.m.

You have multiple options to pay your invoice:

• Online: Sign in to your account and view invoices under the “My Account” section on adiglobaldistribution.ca.
• By Mail: Send a check to the lockbox address listed on your invoice.
• In Person: Visit your local ADI store to make a payment.

Click HERE or email us at [email protected].

We encourage you to shop online at ADI or in person at an ADI store. Use the Store Locator to find the closest ADI location.

Saved carts will not be migrated to ADI.

To place a custom order, reach out to your sales rep.

Start a new quote with ADI by signing in to your account and visiting the request a quote page HERE

Please contact your sales rep for price-related questions. This includes requesting a price list.

• Shipping and pickup options
• Standard shipping policy
• Free ground shipping

The current PARTNERSHIP REWARDS loyalty program will be updated to align with ADI policies and brands. This change means lower and simplified shipping charges, along with updated product rebate brands to match ADI's broad product assortment.

Shipping rebates and policies: The shipping rebate will be discontinued after April 30, 2026. It will be replaced with ADI’s simplified $500 minimum shipping policy. This means purchases exceeding $500 receive free shipping. For more information on ADI’s shipping policies, click here.

RMA Returns: Free shipping will no longer be offered on RMA returns. All returns will follow ADI’s return policy.

Product Rebates: Rebate-eligible brands have been updated. We will now offer rebates on Strong mounts, Binary, ADI PRO wire, and Wirepath wire.

The updated program goes into effect May 4, 2026.

You will continue to earn PARTNERSHIP REWARDS under the current program structure through April 30, 2026. You will start earning rebates on the updated product assortment May 4 through December 31, 2026. All 2026 rebates earned will be paid out in Q1 2027 in the form of a cheque.

No, free shipping will no longer be offered on RMA returns. All returns will follow ADI’s return policy.

No action is required on your part. You will automatically transition to the updated program.

Yes, you will continue to receive monthly statement emails that include your current rebate status.

No. 2025 rebates will be issued in April 2026.

Yes, eligible customers may join and enjoy benefits of our ADI Pro Rewards program as well. If you are eligible, an invitation will be sent via email in the coming weeks. For more information, click here.

For more information, please reach out to your sales contact or email us at [email protected].

Yes, ADI supports a variety of software platforms to help streamline your business. Visit the software integrations page HERE.

Legal entity update: Please note that effective June 1, 2026, following the amalgamation of our Canadian legal entities, our Canada operating legal entity name will change from Ademco III Ltd. to ADI Global Canada Ltd. to better align with our corporate brand. Please update your systems accordingly; no additional action is required.